Operational efficiency, commercial agility and a better customer experience

About Us

About Telesperience

Telesperience is a UK-based analyst firm. We advise how communications service providers (CSPs) can improve their operational efficiency, increase their commercial agility and enhance their customer experience through better use of software and data. More information can be found at the Telesperience profile on Wikisperience.

Teresa Cottam - Teresa is the Research Director at Telesperience, an independent telecoms IT analyst company.  She has more than 17 years’ industry experience and was previously an Associate Principal Analyst with UK-based telecoms consultancy Analysys Mason, covering the billing, CRM and service delivery sectors. Before that she was Research and Publications Director at Chorleywood Consulting, a specialist BSS/OSS consultancy which was acquired by Informa Telecoms and Media. Prior to this she was Managing Editor at industry analysts Ovum.

Teresa has authored numerous influential reports and trends papers during her career, is a regular speaker at telecoms industry events, and is a judge at various industry awards including the GSMA awards 2011 (presented at MWC11). Teresa is passionate about helping CSPs optimise the value of their software, and strongly believes that software will play an increasingly important role in helping CSPs differentiate their offering, operate profitably, and attract & retain customers.



Peter Bowen is an IT veteran, who works as an Associate Principal Analyst with Telesperience – sharing his real-life experience with our readers and conducting custom projects for our clients. Peter is currently working on the Telesperience policy control and charging service and also heads up consulting at BSSOSS specialists Telezoetic.
Peter has previously held senior roles with Chorleywood Consulting, Zetetic and EMC Consulting. His international assignments have taken him to over 40 countries and have included: billing audits, BSS/OSS system selection and implementation, due diligence for investments, evaluations for mergers & acquisitions, strategy development, data centre and IT transformation and Cloud service assessment and monetization. He works with business leaders to help them articulate and storyboard their vision, and with CIOs and their IT functions to bring about positive change.


Dr Therese Cory is an Associate Principal Analyst with Telesperience, a UK-based independent analyst firm specialising in telecoms software and data. At Telesperience Therese works on our primary research programmes across the BSS and OSS domains. Prior to Telesperience, Therese enjoyed a long and successful career as a telecoms and IT analyst, and is the author of a large number of well-respected reports, papers and articles. She has worked as an Associate Principal Analyst at both Analysys Research and Chorleywood Consulting, covering BSS and OSS topics, and has also written for Juniper Research, International Telecoms Intelligence, Sodan, MaceCorp, and Bloor. She is an affiliate of the British Computer Society and a fluent French speaker.


Ashley Bowen – as a co-founder of Telezoetic, a telecoms consultancy, Ashley has spent nearly 20 years in the telecoms sector, implementing billing and customer management solutions and has had senior roles with X-Tension Telecoms and Danet International, a global telecoms SI.

Working at the intersect of commercial departments and IT, he specialises in pragmatic solutions to ensure that organisations attain maximum lifetime benefit from their IT assets. He has a long track-record in systems selection, mergers & acquisitions evaluation, customer insight exploitation and pragmatic process development.

Recent assignments have been with Telefonica O2, Vodafone, Qtel and Wataniya.


Darran Clements analyses the technology and competitive dynamics of the new economy. He has 20 years’ industry experience in the science and technology market of which nine have been in research at University College London (UCL) and six have been as a business development manager for companies including Leica Microsystems and Olympus UK. Darran specialises in business analysis, sales and marketing strategy, and in analysing the impact of new technologies, regulations and industry drivers. Darran looks at the opportunities for companies pursuing a green IT strategy and how this impacts on their sales and marketing. He has particularly strong domain knowledge in the biomedical sciences, higher education and scientific instrumentation sectors.